PRIVACY AND COOKIE POLICY

PRIVACY NOTICE

arjava.com.tr may collect personal data for various purposes. Below is a detailed explanation of how such personal data is collected and protected.

During membership registration or while filling out various forms and surveys on arjava.com.tr, members may be asked to provide certain personal information (such as name-surname, company details, phone number, address, or email address), which is collected by arjava.com.tr as part of order and membership processes.

From time to time, arjava.com.tr may send promotional information, details about new products, or special offers to its customers and members. Our members can choose whether or not to receive such information during registration, and may later change their preferences through their account settings or via the link provided in such communications.

Personal data shared with our store during the approval process on arjava.com.tr or via email will not be disclosed to third parties except for purposes and scope defined by the "Membership Agreement" entered into with our members.

To identify system-related problems and to resolve any disputes that may arise regarding the services provided, arjava.com.tr logs the IP addresses of its users. These IP addresses may also be used to gather broad demographic information and to generally identify users.

arjava.com.tr may use the requested information for direct marketing purposes either by itself or through its business partners, beyond the purposes and scope defined in the Membership Agreement. Personal data may also be used when necessary to contact the user. Any information requested by arjava.com.tr, provided by the user, or related to transactions made through arjava.com.tr may also be used, without revealing member identities, for statistical evaluations, database creation, and market research by arjava.com.tr and its business partners, beyond the purposes and scope defined in the Membership Agreement.

arjava.com.tr undertakes to keep all confidential information strictly private and confidential, to consider it as a duty of confidentiality, to take all necessary measures to ensure and maintain confidentiality, to prevent any or all of the confidential information from entering the public domain, unauthorized use, or disclosure to a third party, and to exercise the utmost care in safeguarding such information.

CREDIT CARD SECURITY

At arjava.com.tr, the security of credit card holders who shop on our site is a top priority. Your credit card information is never stored on our systems.

There are two indicators to confirm that you are on a secure site during a transaction. One is the padlock or key icon on the bottom bar of your browser, indicating a secure page, where all data is encrypted and protected. This information is used only in accordance with your instructions during the sales transaction. During a purchase, credit card information is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for authorization. If the card is approved, the transaction proceeds. Since the card details are neither viewed nor stored by us, it is impossible for any third parties to access them.

For orders placed online with a credit card, our company verifies the reliability of the payment/billing/shipping address information to prevent credit card fraud. Therefore, for first-time customers, financial and address/phone details must be confirmed before proceeding with order fulfillment. If necessary, the credit card holder or the relevant bank may be contacted for verification.

Only you can access and change the personal data you provided during registration. As long as you protect your login credentials, it is not possible for others to access or modify your information. For this reason, the membership processes are carried out within a 128-bit SSL secure environment, which is an internationally accepted encryption standard.

Today, e-commerce sites that provide a customer support line and display physical address and phone information are more widely preferred. This transparency allows customers to obtain detailed information and verify the reliability of the online store.
 

THIRD-PARTY WEBSITES AND APPLICATIONS

arjava.com.tr may provide links to other websites. arjava.com.tr is not responsible for the privacy practices or content of the websites accessed via these links. Advertisements on our site are distributed to our users through our advertising partners. The principles outlined in this Privacy Policy apply solely to arjava.com.tr and do not cover third-party websites.
 

EXCEPTIONAL CIRCUMSTANCES

In certain limited situations, arjava.com.tr may disclose user information to third parties outside of the provisions of this Privacy Policy. These cases include:

1. Compliance with obligations imposed by laws, decrees, regulations, or other legal rules issued by authorized legal authorities;

2. To fulfill and implement the requirements of the “Membership Agreement” and other agreements with users;

3. If requested as part of a legal investigation or proceeding carried out by authorized administrative or judicial institutions;

4. Where disclosure is necessary to protect the rights or safety of users.

EMAIL SECURITY

Do not include your credit card number or passwords in any email you send to arjava.com.tr's Customer Service regarding your orders. Information in emails can be viewed by third parties. arjava.com.tr cannot guarantee the security of information transmitted via email under any circumstances.